How does the subscription service work?

Our subscription service is the easiest way to guarantee you always have your filters when you need them. Signing up for a subscription is easy. Just follow these steps:

1. Pick your filters 
2. Adjust your subscription preferences
3. Place your order
4. We’ll send you reminders when it’s time to change out your filters
5. When you’re scheduled to run out of filters we will ship you more

For my next order, will you be locking in my price today or will the price be the “market price” at that time?

Your order will be billed at the same price as your first order that is placed, regardless of the current “market price” of the filter. This price does not include the initial 20% discount received on your first order of the subscription.

What will determine the date of my next subscription order?

We use the suggested change out the frequency of the filters that you purchase to determine the next order date. For example, if you buy one refrigerator filter that has a suggested change out frequency of six months, your next subscription order would be placed six months after the initial order is placed. However, you can adjust the frequency of orders in your account setting at any time to shorten or lengthen that frequency.

What forms of payments do you accept for subscription orders?

At this time, credit cards are the only payment method accepted by our subscription system. In the future, we will be working to roll out other payment methods to our subscription system for your convenience.

What happens if you stop selling my filter?

If we discontinue a product that you are subscribed to, we will reach out to inform you via email. We will also work to offer up the closest possible replacement for your subscription product. If a replacement is not available for whatever reason, we will inform you that your subscription to the discontinued product will be canceled. 

What happens if my credit card expires during my subscription?

Each time before your next subscription order is placed, we will send you an email reminding you about the upcoming transaction. If you believe that your credit card expired since your last purchase or if you need to update any other information before the order is placed, you can adjust your subscription preferences by logging into your account and clicking here.

What are the benefits of subscribing?

By placing a subscription order you take the hassle out of remembering to reorder replacement filters, plus you’ll enjoy these other benefits:

• 15% OFF your first order
• Always free shipping for orders over $65
• Cancel or adjust your subscription any time
• Filter change reminders
• Filters delivered right when you need them

You can check out the full subscription terms & conditions here. Interested in signing up for a subscription? You can get started here.